Concierge+
Masimo's Premier Service Plan
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Concierge+
Concierge+
Masimo's Premier Service Plan
Concierge+ is a comprehensive service plan that supports Masimo’s automation platform. Concierge+ pairs bedside device and IT systems coverage with clinical and technical support to maximize your efficiency and confidence, providing:
- The latest features and enhancements through continual software updates
- Peak equipment functionality through hardware warranties and service
- Optimal deployment of systems through project management and training
Concierge+ Features
Concierge+ Features
Bedside Device Coverage
- Bedside device hardware warranty and repair
- Battery replacement
- Accidental damage
- Fluid intrusion
- Performance verification
- Device repair and replacement
IT Systems Coverage
- Masimo systems hardware warranty and repair
- Masimo bedside device software updates
- Server software maintenance and updates
- Desktop software maintenance and updates
- Mobile application software maintenance and updates
- EMR interface software maintenance
- Third-party device driver maintenance
- Iris® Device Management System for Masimo bedside devices
Clinical and Technical Support
- Phone support
- Remote VPN support
- On-site technical support
- On-site clinical training
- Installation and project management services
